FAQs
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To track your shipment, navigate to the "Track Shipment" page on our website. Enter your unique tracking number provided in the shipping confirmation email. The real-time tracking system will display the current status and location of your package.
We offer a range of shipping options, including standard and express delivery. The delivery time depends on the shipping method selected during checkout and the destination. You can view estimated delivery times for each option before completing your purchase.
Once an order is confirmed, the shipping address cannot be changed. Please double-check your shipping details before completing your purchase. If you encounter any issues, contact our customer support team as soon as possible for assistance.
In the rare event that your package arrives damaged, please take photos of the damaged items and packaging. Contact our customer support team immediately, providing the images and details of the damage. We will work to resolve the issue promptly and ensure a replacement or refund is processed.
Customs duties and taxes vary by country and are not included in the shipping cost. Customers are responsible for any applicable customs fees imposed by their country. We recommend checking with your local customs office to understand the potential charges before placing an international order.